eu-LISA achieves prestigious European Quality Management Certificate

The European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) was honoured today, November 15 2023, with the European quality management certificate “CAF Efficient User” issued by the Austrian CAF Centre – KDZ Centre for Public Administration Research.

The Common Assessment Framework (CAF) is a European quality management system designed for public sector organisations. CAF aims to improve public sector organisations based on common European standards and values, fostering a common language for discussing organisational improvement. It encourages people involvement through systematic self-assessment and promotes evidence-based improvement by stimulating organisations to gather and effectively use information and data.

In a focused effort to align with common European standards and drive continuous improvement, eu-LISA undertook the Common Assessment Framework (CAF) process in three phases, adhering to the European CAF 2020 methodology. 

Based on this detailed assessment, the Agency has developed the CAF Improvement Plan through a consensus-driven process. This document integrates the top-down vision of management with the bottom-up insights of the Self-Assessment Group composed of employee representatives. It outlines ten strategic organisational/management projects for the next two years, providing a roadmap with specific actions, resource estimates, implementation timeframes and key responsible actors. Areas of focus include improving working efficiency, collaboration, resource, and product management. It also addresses future challenges in research, knowledge management and performance.

Agnès Diallo, eu-LISA's Executive Director, expressed her pride in the Agency's achievement: "eu-LISA is proud to be an EU institution with a valid CAF certificate. However, our CAF journey goes beyond the certificate itself. We see the endorsement not only as recognition of past efforts, but as a firm, long-term public commitment to quality and excellence. The CAF Effective User certificate signifies eu-LISA's commitment to excellence, adherence to European standards and the Agency's ongoing commitment to continuous improvement in the years to come. Rest assured, quality management at eu-LISA is not a project - it's a habit.

European Institutions; News; Operational Management