SIS II Operational Training – Advanced Level

The third course in the framework of eu-LISA’s SIS II Development Training Programme for IT Operators (DTPITO) took place on 20-21 November, 2017. Twenty one participants from 16 countries that use SIS II took part in the training course entitled "SIS II: Operational Training – Advanced Level" which was held in Strasbourg, France.

The training session aimed at providing updates for Member State Single Points of Contact (SPoC) about SIS II operational activities such as communication with stakeholders, communication tools as well as testing and the presentation on the Service Manager tool (SM9). Further to this, the course covered the SIS II Operator Manual with detailed insights into incident management, escalation procedure and maintenance. Special attention was also given to SIS II Data Consistency Checks. The course ended with case studies presented by several Member States about their technical experience of SIS II operations to date.

On day 2 of the course, participants had the opportunity to take a voluntary assessment test to measure the knowledge acquired during the training session. Eighteen course participants were awarded the eu-LISA SIS II Expert certificate.

The participants described the course as informative and well balanced. The course evaluation forms show that the course was a success with an overall score of 88 out of 100. One course participant remarked "The course provided me with an excellent level of information for the demands of my work. It was also a very good opportunity to meet other MS representatives and discuss with them our daily challenges, and to meet up with newly found friends from previous training sessions."

The first set of eu-LISA DTPITO courses, respectively: SIS II Entry, SIS II Intermediate and SIS II Advanced Level courses, have now successfully been delivered by eu-LISA since the launch of the new framework in September 2017. The new framework has proven to be an efficient way to offer training for the Member State IT Operators, and has served well its purpose of providing a comprehensive training approach on technical aspects of the SIS II System.

The DTPITO will be continued in 2018 for all large-scale IT Systems entrusted to eu-LISA: Eurodac, SIS II and VIS.

Member States; Operational Management; Training; SIS