The second cycle of eu-LISA VIS Development Training Programme for IT Operators (DTPITO) was kicked off by eu-LISA by delivering an Entry Level (L1) training on 5-6 November in Strasbourg, France.
The aim of the course was to introduce VIS operational system principles, technical aspects and to provide a detailed overview of operations to all participants.
The target audience for this course was Single Point of Contact (SPoC) managers and senior operational staff.
During the course the following topics were covered:
- Introduction to VIS/BMS and VIS mail;
- VIS Operations – Communications with stakeholders;
- VIS Service Manager 9 (SM9) – Hands on;
- VIS Operations – Monitoring;
- VIS Operator Manual and VIS Escalation and Maintenance Management.
Eleven trainees from nine VIS participating Member States (AT, CH, CZ, ES, FI, HR, NO, PT, SI) were trained in the Entry Level (L1) course. The training session was supported with possibilities for e-learning via the eu-LISA LMS. The attendees had an opportunity to take an assessment test to measure the knowledge acquired during the training. Seven participants were certified as VIS Specialists; the average satisfaction rate was 4.53 out of 5.
The course was followed by the last 2018 face-to-face session - Train the Trainer – SIS II, VIS, Eurodac - for IT operators jointly organised with CEPOL. The training took place on 8-9 November in Tallinn, Estonia. Twenty-six participants from 16 EU Member States attended the course.
The Development Training Programmes for IT Operators (DTPITO) will continue with the VIS Development Training Programme for IT Operators for Intermediate Level (L2) course in February 2019.
