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This research and technology monitoring report provides a high-level overview of the recent developments in artificial intelligence and their relevance to the core business of eu-LISA. The focus of this report is explicitly on the possibilities for application of artificial intelligence technologies in the context of eu-LISA business processes (the operational management of large-scale IT systems). In particular, areas of application of AI where ethical and legal considerations are less relevant; namely on those applications where the implementation of solutions based on AI or machine learning (ML) technologies can have an immediate effect on the performance of eu-LISA as an IT service provider. This is the first step for eu-LISA in its exploration of the full potential of AI with regard to enhancing the performance of the Agency.
