Eurodac Training held in Strasbourg

​On the 5th of October eu-LISA successfully delivered the second training session of the first “eu-LISA Eurodac Development Training Programme for IT Operators (DTPITO)” cycle.

This instalment of the 3 course cycle was held at the Agency’s Operation site in Strasbourg, France, as was the Entry Level (L1) part held earlier this year.

The aim of the training course was to provide a reminder and an update on operational activities, the communication means and the IT Service Management tools with hands-on training.

The course was targeted at the IT Operators that act as Single Point of Contact (SPoC) for their respective countries with 2-4 years of experience.

During the training session the following topics were covered: incident process, request fulfilment process for standard requests, operator manual – highlights and updates, SM9 hands-on incident and standard request management as well as Eurodac statistics and trends. The trainees also had a visit to the eu-LISA Service Desk.

Nine participants from nine EU Member States were trained in the Intermediate (L2) course. The training session was supported with possibilities for e-learning through the eu-LISA LMS – an online platform for learning management. At the end of the course, the attendees also had the opportunity to take an assessment test to measure the knowledge acquired during the training. The average test score in 2018 for this particular training is 90%. All participants passed with positive results and were awarded a Eurodac Professional eu-LISA certificate. Summed with the certificates from the Entry Level (L1) course, eu-LISA has now granted 19 Eurodac certifications this year.

The overall course satisfaction rate was 90%. Participants described the trainers as highly engaging and knowledgeable.

The Eurodac Operational Training Programme for IT Operators will be followed by a training for advanced users (L3) on 29-30 October in Strasbourg, France and by a Train the Trainer course for IT Operators jointly organised with CEPOL on 8-9 November  in Tallinn, Estonia.

Eurodac; Member States; Training