On the 5th of October eu-LISA successfully delivered the
second training session of the first “eu-LISA Eurodac Development Training
Programme for IT Operators (DTPITO)” cycle.
This instalment of
the 3 course cycle was held at the Agency’s Operation site in Strasbourg,
France, as was the Entry Level (L1) part held earlier this year.
The aim of the
training course was to provide a
reminder and an update on operational activities, the communication means and
the IT Service Management tools with hands-on training.
The
course was targeted at the IT Operators that act as Single Point of Contact
(SPoC) for their respective countries with 2-4 years of experience.
During
the training session the following topics were covered: incident process,
request fulfilment process for standard requests, operator manual – highlights
and updates, SM9 hands-on incident and standard request management as well as Eurodac
statistics and trends. The trainees also had a visit to the eu-LISA Service
Desk.
Nine participants
from nine EU Member States were trained in the Intermediate (L2) course. The
training session was supported with possibilities for e-learning through the
eu-LISA LMS – an online platform for learning management. At the end of the
course, the attendees also had the opportunity to take an assessment test to
measure the knowledge acquired during the training. The average test score in
2018 for this particular training is 90%. All participants passed with positive
results and were awarded a Eurodac Professional eu-LISA certificate. Summed
with the certificates from the Entry Level (L1) course, eu-LISA has now granted
19 Eurodac certifications this year.
The overall course
satisfaction rate was 90%. Participants described the trainers as highly
engaging and knowledgeable.
The Eurodac
Operational Training Programme for IT Operators will be followed by a training
for advanced users (L3) on 29-30 October in Strasbourg, France and by a Train
the Trainer course for IT Operators jointly organised with CEPOL on 8-9
November in Tallinn, Estonia.
