A training course for Member States entitled 'VIS: Operational Training – Entry Level' took place on 23-24 October at our operational site in Strasbourg, France. This training session was the first held for VIS national IT operators within the newly launched Development Training Program for IT Operators (DRPITO) training framework. The aim of the course was to introduce VIS operational system principles, the main elements of the System' architecture as well as operations and business aspects. Topics covered during the training session included: Introduction to VIS Biometric Matching System and VIS Mail, VIS Operations – Communication with stakeholders, the VIS Operator Manual, VIS Escalation and Maintenance Management and VIS future developments. In addition, the course included an interactive hands-on exercise using SM9, a eu-LISA developed software interface, and a visit to the in-house eu-LISA Service Desk Sector.
Ten attendees from seven EU Member States attended the training session. The participants had the opportunity to take an assessment test in order to be granted a VIS Specialist certificate. 80% of the course participants were awarded the eu-LISA certificate.
The overall course satisfaction rate, calculated from the course evaluation forms, was 92%. One course participant expressed his satisfaction by stating "It was a very well-structured and accurate course. I particularly liked the visit to the Service Desk Sector. It was truly exciting to see where and how the large-scale IT Systems are monitored and how the Agency's experts work."
Follow-up courses 'VIS: Operational Training – Intermediate Level' and 'VIS: Operational Training – Advanced Level' will be delivered in 2018.
eu-LISA, the European Commission and our fellow JHA agency CEPOL, delivered a joint training course for Member States, entitled "SIS II for SIRENE", on 19-20 October in Strasbourg, France. The aim of the course was to provide an overview of the ongoing collaboration and relations between eu-LISA and the Member States' SIRENE Bureaux. Over the course of two days, the following topics were covered: "SIS II legal base and background for SIRENE" – delivered by the representative of the European Commission; SIS II technical topics relevant for SIRENE; the escalation procedure for SIRENE; and the role of SIRENE in eu-LISA's Change Management procedure. The course included an open discussion focused on Data quality, during which Member States participants had the opportunity to present case studies and best practises/issues that they face at national level. In addition, the course participants were informed about effective training methodology concepts to facilitate cascading acquired knowledge to their peers back home.
The training session was attended by 26 SIRENE officers from 21 EU Member States and Switzerland. The course feedback shows a high satisfaction rate with an average score of 84%.
As expressed in an evaluation form by one course participant, "The training was well directed and balanced. The trainers showed an impressive knowledge of the topics. We also shared experiences and best practices, and had good networking possibilities."
This particular training course has been run in cooperation with the European Commission and CEPOL since 2015.